Frequently Asked Questions
1Do you have Money Back Guarantee?
We thrive on high quality professional service and understand that buying a website is not the same as buying a TV or a fridge. Sometimes you imagine something completely different to what the outcome is. If it's prior to showing of any design layouts or within 15 days of payment, we will provide a 100% refund no questions asked. Even after that we provide refunds but under a few conditions. Firsly, less than 3 round of revisions to the design are done. Secondly, refunds are only applicable to new websites and not on updates / add-on on existing websites. Lastly, refund request have to be in writing and will nullify the contract which means any work done will belong to Shock Media and may not be used anywhere without prior permission. * Please Note: Refunds are not applicable to domain registration fees
2I have no prior knowledge of running an online business. Can you help me?
Definitely. We don't expect you to have any prior experience to help you get your business online. We help you all the way from designing your logo to building an app that helps your customers use your services. You will have an account manager who will guide you through the entire process and be able to answer all your questions.
3What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. You will have a dedicated person to answer any question once you sign up.
4What information should I have ready upon purchasing my design package? How much input do I have?
We will need your company contact information, profile and any other information (such as company history) you intend to present on your website. The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want.
5I already have a website. can you help me improve it?
yes, we can redesign or freshen up an existing website for you. We've worked with a number of customers to either touch up the look of their website or optimise its navigational speed and/or user-friendliness.
6Who writes the text for each of the pages on the website?
You are responsible for the text for your website however we can offer copy writing assistance for a minimal fee.
7Do you offer payment plans?
We expect 50% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or 6 months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.
8Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence.
9I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.